Support

Access is immediate, so if nothing is in your inbox after a few minutes, it is almost always sitting in one of three places:

• Your spam, junk or promotions tab
• A different email address than the one you're checking - check the address you actually used at checkout
• Your marketplace account's own purchase history, where the course is also listed for direct access

Still nothing? Email us with the address you used and we'll get you in manually.

Try this in order: open the link in a different browser; try on a desktop rather than a phone; make sure any content blocker or corporate VPN is paused; and check that your connection is stable. If none of that works, write in and we will get you back in directly.

Yes - and most people do. It was built to be worked through on a phone, because that is where you will be doing everything it teaches. Plenty of students keep the checklist bonus open on their phone while they stream.

In order, one lesson at a time, at whatever pace suits your week. Each lesson has an objective at the top, the teaching in the middle, and one specific thing to go and do at the bottom - so you always finish a lesson having actually moved. You are never asked to work anything out on your own; where there is a button, you are shown exactly where it sits and what happens after you press it. Go at your own speed and come back to any lesson as often as you like.

Ask away - that is exactly what this inbox is for. Tell us which lesson or bonus you're working through and what specifically isn't clicking, and you'll get a direct answer. If you're stuck on a platform setting, describe what you're seeing on your screen and we'll walk you through it.